Updated 25 August 2026
Support and complaints
Use the responsible merchant for its goods and fulfilment, and Perko support for the platform, account, or marketplace record.
Contact Perko
Send the account email, order reference if available, a short description, and the result you expect. Never send a password, one-time sign-in link, full card number, or security code.
Support reviews messages from 10:00 to 16:00 Almaty time (UTC+5). The target for a first response is within 48 hours.
Contact the merchant
The independent merchant shown in the storefront or order is the first contact for product quality, availability, preparation, pickup, missing items, establishment payment, fiscal receipts, cancellations, and merchant refunds.
Privacy and security
For access, correction, deletion, consent, or another privacy request, use the privacy contact below. If you believe an account or order is being misused, state that the request is a security issue.
Platform operator
- Legal name
- ТОО «Perko»
- BIN
- 260840011849
- Legal address
- 91 Yermek Serkebayev Avenue, apartment 196, Bostandyk District, Almaty 050000, Republic of Kazakhstan
- Support
- support@perko.kz
- Privacy
- privacy@perko.kz