Marketplace terms and public offer

1. Platform operator and acceptance

The Perko platform is operated by ТОО «Perko» (Perko). By using the platform or placing an order, you accept these terms and the terms shown by the selected merchant.

These terms do not limit mandatory consumer rights under applicable law.

2. Independent merchants

Perko provides software and a marketplace through which independent merchants publish their places, offerings, prices, availability, and fulfilment options. Perko does not become the seller merely by displaying a merchant.

The responsible merchant is identified in the relevant storefront and order flow. That merchant is responsible for its goods or services, preparation, quality, pickup, required consumer information, fiscal receipt, and merchant-side support unless the interface expressly states otherwise.

3. Orders and prices

The storefront shows the merchant, selected location, item description, current price, currency, and available fulfilment method. The final order summary controls if an earlier page differs.

Submitting an order sends it to the merchant. The merchant may accept or reject it because of availability, closing time, an obvious pricing error, or another operational reason. The order status shown in Perko records the merchant response.

4. Payment and pickup

While online card payment is unavailable, payment is made directly to the merchant at the establishment using a method the merchant accepts. Do not send money in response to an unofficial message claiming to be Perko.

The customer must collect the order from the location and within the timing shown in the order. Pickup timing is an estimate until the merchant accepts the order.

The current configuration supports pickup and collection at the establishment when shown at checkout. Perko does not offer order delivery.

5. Cancellation, quality claims, and refunds

Request cancellation through the order channel or merchant contact as soon as possible. A merchant may be unable to cancel an item after preparation or fulfilment has started, subject to mandatory consumer rights.

Direct product-quality, missing-item, fulfilment, payment, fiscal-receipt, and refund requests to the responsible merchant. Perko may transmit or help trace a request but does not replace the merchant's obligations.

6. Accounts and acceptable use

Keep sign-in links, passwords, and sessions secure. Do not impersonate another person, submit fraudulent orders, interfere with the service, bypass access controls, scrape protected data, or use the platform unlawfully.

Perko may restrict a session or account where reasonably necessary for security, legal compliance, abuse prevention, or protection of merchants and customers.

7. Availability, law, and disputes

Perko works to keep the platform available but does not promise uninterrupted access. To the extent permitted by law, Perko is responsible for its own platform obligations and not for an independent merchant's goods or services.

Kazakhstan law applies. Send a dispute or support request using the contact details below. This does not restrict a right to contact an authorised body or court.