Payment, cancellation, and refund conditions

Current payment procedure

The order summary identifies the independent merchant, location, items, total, currency, and fulfilment method. The customer pays that merchant at the establishment using a method accepted there.

Orders are currently available for pickup or collection at the establishment when shown at checkout. Delivery through Perko is not provided.

Perko never asks for a transfer to a personal account through chat, email, or an unofficial QR code.

Online card payment when activated

A card option will be shown only for a merchant with an activated payment recipient. The checkout will identify the merchant or payment recipient, amount, currency, fulfilment method, and applicable cancellation terms before redirecting to a hosted payment page.

Perko will not collect or store the card number, expiry date, or security code. Payment-brand and 3-D Secure marks will be displayed only from assets approved for the active provider configuration.

Cancellation and refund procedure

Request cancellation promptly through the order channel or responsible merchant. Whether an order can be cancelled depends on its status, preparation, and mandatory consumer rights.

For payment made at the establishment, the merchant handles any refund through the applicable original method. Once online payment is active, the checkout terms will identify who receives the request, the evidence needed, the available full or partial refund, and the expected processing route. A refund is returned to the original payment method unless law or the provider requires otherwise.

Payment and refund support

Keep the order reference and fiscal or payment receipt. Contact the responsible merchant first about its goods, fulfilment, receipt, or refund. Contact Perko support if the marketplace order record or payment status is inconsistent.